Delivery & Fulfilment Policy
Last updated: 13 August 2026
This policy explains what you receive when you buy TailorApply (the “Service”), a product of Braincuber Technologies Pvt Ltd, and when you receive it. Payments are processed by our Merchant of Record, Paddle.com.
1. What you are buying
TailorApply is a digital subscription service delivered over the internet. There is no physical product, and nothing is shipped or posted to you. A subscription grants access to your TailorApply account and a monthly allowance of applications, as described on our Pricing page.
2. When access is delivered
- Immediately. Access is provisioned automatically as soon as Paddle confirms your payment — normally within a few seconds, and in all but exceptional cases within 30 minutes.
- Your new plan and its application allowance appear under Settings → Billing in your account.
- Paddle emails your receipt and invoice to the address used at checkout. We do not send a separate activation email or licence key — your existing login is your access.
3. How the service is delivered
Everything is delivered inside your account at tailorapply.io. Tailored resumes and cover letters are generated in your Review queue, and applications are submitted to employers on your behalf according to your plan. Nothing requires an install or a download.
4. Billing period and renewal
- Subscriptions are billed monthly in advance, in US dollars (USD), and renew automatically until you cancel.
- Your application allowance resets at the start of each billing period.
- You can cancel at any time from Settings → Billing; access continues until the end of the period you have already paid for. See our Refund & Cancellation Policy.
5. If access does not arrive
If your plan has not activated within 30 minutes of payment, first reload Settings → Billing. If it still shows the old plan, email support@tailorapply.io from your account email with your Paddle receipt. We respond within one business day and will either activate the plan manually or refund the payment in full.
6. Geographic availability
TailorApply is available worldwide, except where we are prohibited from providing it by applicable sanctions or law. Prices are shown and charged in US dollars; your bank may apply its own conversion rate and fees. Any sales tax, VAT or GST is calculated and collected by Paddle at checkout based on your billing country.
7. Contact
Questions about delivery or fulfilment? support@tailorapply.io, or see our Contact page for postal addresses and other channels.